Privacy, terms & refunds.

Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your information when using our pharmacy e-learning application. By using the App, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Name
• Mobile number
• Email address
• Login/Account details
• Information submitted through support requests

1.2 Automatically Collected Information

• Device information (model, OS version)
• IP address
• Usage activity within the app
• App performance metrics
• Crash logs and diagnostics
• Analytics data (e.g., Firebase)

1.3 Payment Information

We do not store your card/UPI/bank details. All transactions are processed through secure third-party payment gateways.

2. How We Use Your Information

• Create & manage your user account
• Provide access to e-learning materials
• Process payments & subscriptions
• Improve app features & performance
• Respond to support queries
• Send notifications (e.g., subscription expiry, updates)
• Prevent fraud, misuse, or unauthorized access

We do not sell, rent, or trade your information.

3. Sharing of Information

Your data may be shared only with trusted partners:

• Payment processors
• Cloud hosting providers
• Analytics & crash reporting services
• Customer support tools
• Legal authorities if required by law

4. Data Security

We use encryption, secure servers, and modern security practices to protect your data. However, no method is 100% secure, and absolute protection cannot be guaranteed.

5. Your Rights

• Access your personal data
• Request corrections
• Delete your account & associated data (subject to legal requirements)
• Opt-out of marketing communications
• Know how your data is being used

6. Data Retention

We retain data as long as your account is active. Some information may be retained to comply with legal, audit, or fraud-prevention requirements.

7. Cookies & Tracking Technologies

We may use cookies, analytics tools, and crash reporting technologies to improve user experience and app performance.

8. Third-Party Links

The App may contain external links. We are not responsible for the privacy practices of third-party websites or services.

9. International Users

Your data may be transferred and processed on servers located in India or other regions, depending on hosting providers.

10. Changes to this Privacy Policy

We may update this policy periodically. Continued use of the App signifies acceptance of updated terms. The "Last Updated" date will reflect the latest version.

11. Contact Us

If you have any questions regarding this Privacy Policy:

Terms & Conditions

Welcome to our pharmacy e-learning application. By downloading, installing, or using this App, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not agree with any part of these Terms, you must discontinue use of the App immediately.

1. Acceptance of Terms

By using this App, you confirm that:

• You are legally capable of entering into binding agreements.
• You agree to these Terms, our Privacy Policy, and our Refund, Return & Cancellation Policy.

2. Description of Service

The App provides access to pharmacy e-learning courses, including digital study materials, videos, tests, and related academic resources. We may update or modify the content at any time to enhance user experience.

3. User Account

• You must register using accurate information.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any activity performed under your account is considered your responsibility.

We may suspend or terminate accounts involved in misuse, violations, or suspicious activity.

4. Free Trial

A free trial may be offered, giving full access to all e-learning content for a limited period. The availability and duration of the trial may change at any time.

5. Subscriptions & Payments

• After the trial, a paid subscription is required to continue accessing content.
• Subscription validity (duration) is clearly shown on each product/package page.
• Subscriptions activate immediately after successful payment.
• Payments are processed through secure third-party gateways.

Note: Subscriptions cannot be cancelled once activated.

6. Refund Policy

Refunds are provided only in the following cases:

• Payment deducted but subscription not activated within 48 hours.
• Duplicate payment due to technical issues.
• Technical problems preventing access for more than 72 hours after reporting.

Refunds are not provided for:

• Change of mind after purchase.
• Incorrect or accidental purchases.
• Content that has already been accessed or downloaded.
• Subscription expiry due to user inactivity.
• Issues caused by the user's device configuration or internet connection.

All refunds follow our official Refund, Return & Cancellation Policy.

7. Use of Digital Content

• All study materials, videos, PDFs, and test papers are for personal use only.
• You may not copy, distribute, share, record, screen-capture, or resell the content.
• Illegal reproduction or sharing may result in account termination and legal action.

8. Prohibited Activities

• Attempting to reverse-engineer, hack, modify, or tamper with the App.
• Sharing login credentials or allowing others to use your account.
• Using unauthorized tools to download or extract content.
• Engaging in fraudulent or abusive behavior.

9. Intellectual Property

All content, including text, videos, graphics, icons, logos, and software, is owned by us or licensed to us. Unauthorized use of any intellectual property is strictly prohibited.

10. Service Availability

We strive to offer uninterrupted access, but occasional downtime may occur due to maintenance or technical issues. We are not responsible for issues arising from your device, operating system, or internet provider.

11. Limitation of Liability

We are not responsible for:

• Loss of data
• Device malfunction
• Network or internet failures
• User errors or misuse of the App

Our maximum liability shall not exceed the subscription amount paid.

12. Termination

We may suspend or terminate your account if you violate these Terms, misuse the content, or engage in fraudulent activities. No refunds will be granted upon termination.

13. Updates to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page. Continued use of the App signifies acceptance of the updated Terms.

14. Contact Information

For any support needs or questions about these Terms:

Refund, Return & Cancellation Policy

Thank you for choosing our application to access pharmacy e-learning courses. This page explains our policies for refunds, returns, and cancellations for subscriptions and purchases made through our platform.

1. Free Trial Period

We offer a free trial period during which users receive full access to all pharmacy e-learning content available in the app. The trial is provided so users can fully evaluate the learning experience before purchasing a subscription.

Note: No refunds apply to a completed trial period.

2. Subscription Purchases

• After the trial ends, continued access requires purchasing a subject-specific or package-specific subscription.
• The subscription duration (validity period) is clearly displayed on each product or package page. Users can review the duration before clicking the Buy button.
• Because the duration is shown on the product page, it may not be repeated separately during checkout.
• Access to paid content begins immediately after successful payment.

3. Cancellation Policy

Before Subscription Activation

If a subscription has not activated due to a system delay or payment processing problem, the user may request cancellation.

After Subscription Activation

Once access to paid e-learning content has been provided, cancellations are not permitted. Digital content is delivered instantly and cannot be reversed.

4. Refund Policy

We process refunds only in specific, verifiable circumstances to ensure fairness for all users.

4.1 Refunds may be approved when:

• Technical issues prevent access to purchased content, and the issue remains unresolved for more than 72 hours after the user reports it.
• Duplicate payment occurred due to a technical or payment gateway error.
• Payment was deducted but the subscription did not activate, and our team cannot activate it within 48 hours after reporting.

4.2 Refunds will not be provided for:

• Change of mind after purchase.
• Purchases where the user has already accessed or downloaded paid content.
• Incorrect or accidental purchases by the user (e.g., wrong subject or package).
• Subscription expiry due to user inactivity.
• Issues caused by the user's device, internet connection, or unsupported operating system.
• Requests made after the user has fully consumed the course content.

4.3 Refund timelines

• Approved refunds are processed within 7–10 working days.
• Refunds will be credited to the original payment method only.

5. Content Return Policy

All courses are delivered digitally. There is no physical product to return. Once digital content is accessed, it cannot be returned or reversed.

6. Subscription Expiry

• Each subscription remains active for the duration stated on the product/package page.
• After the subscription period ends, access to the respective content will automatically stop.
• Users may renew or repurchase access at any time.

7. How to Request Support or a Refund

To request a refund or report technical/payment issues, contact our support team with the following details:

• Registered email ID or mobile number
• Transaction ID or payment reference
• Screenshot of payment receipt (if available)
• Short description of the issue

Please include all requested information when you contact support to help us resolve your request quickly.

8. Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be published on this page with the updated date.

Quick summary: Full-access trial available. No refunds for digital content once accessed. Refunds allowed only for failed activation, duplicate payments, or unresolved technical issues. Refunds take 7–10 working days.